RETURN POLICY & FREQUENTLY ASKED QUESTIONS
All Star Point Products include a 7 DAY RETURN POLICY
THERE WILL BE A $2 RESTOCKING FEE FOR EACH RETURN. THIS IS THE COST OF LABOR TO RESTOCK OUR GOODS in our American warehouse. We thank you in advance for our understanding and supporting our business!
ALL RETURN TO SENDER OR UNDELIVERABLE PACKAGES WILL BE AUTOMATICALLY REFUNDED, MINUS OUR SHIPPING COSTS
EXCHANGE: If you wish to exchange an item, please return your original order and REORDER your new items on the website. This is the best way to ensure inventory and for you to get what you need faster.
As soon as we receive your return, we will process your refund, minus the shipping charges for our company.
Please note your order # in the package when you return so our team can quickly process your correct refund.
Star Point Horsemanship is NOT responsible for return shipping in the event of exchange or return under any circumstance. The buyer assumes all costs.
In the event an item is defective upon arrival, a refund will be processed to you. The item is considered defective if it arrives in this condition, not after use or being worn by the horse. Once any item has been used and worn after 24 hours, it is considered 'used' and will not be refunded in the event of any damage caused by the horse. Please message us on the website directly ASAP and share product pictures of the condition within 24 hours if you think your item has a problem upon receiving it.
Never hesitate to use our CHAT NOW feature on the website us before you ship a return. Leave your phone number or email address and a customer service rep will respond as quickly as possible. Due to volume, it may take up to 48 hours.
If your item is worn/dirty or shows any signs of wear upon return, a refund will not be processed.
FREQUENTLY ASKED QUESTIONS -
DO YOU SHIP WORLDWIDE?
Yes, we do! Please note International orders may need to pay Customs Duty Fees. This is the buyer's responsibility.
IS THERE A CUSTOMS DUTY CHARGE ON INTERNATIONAL ORDERS?
Yes, there is. This is the buyer's responsibility. This depends on order amount, but International customers should expect this.
CAN I CANCEL MY ORDER?
Yes, you can, but please contact us immediately. If the order has already been shipped out, then you will need to follow our RETURN POLICY.
DO YOU HAVE A PHONE NUMBER?
No, we do not. Please use our "CHAT NOW" feature on the website for the fastest customer service. Due to message volume, it may take us up to 48 hours to respond, but we try to do so ASAP.
HOW DO I MEASURE MY HORSE FOR A BLANKET - Please visit our YouTube video here to learn how.
HOW DO I MEASURE MY HORSE FOR A HALTER? - Please study our size charts on each halter listing in the PHOTOS. If you are still unsure, please write to us and we can help you.
HOW LONG DO ITEMS TAKE TO SHIP? - If you choose standard shipping, it takes 3-6 business days on average. If you choose expedited, it takes 2-3 business days within the US. Please keep in mind shipping has been slightly delayed due to Covid-19, so items may take longer.
INTERNATIONAL SHIPPING is standard first class on most orders until chosen by the buyer and takes between 5-14 days to arrive overseas depending on the ship carrier.
ARE YOU AN AMERICAN BASED BUSINESS?Yes, we are! We do ship worldwide for all of our customers.
WHEN DO YOU RESTOCK ITEMS? - We restock frequently, but some items are seasonal. Feel free to write and ask us if you are needing something. We do not provide custom orders, but we do take requests or suggestions for future orders.
WHAT IS THE BEST DVD TRAINING PROGRAM TO START WITH?The Basic-Advanced Groundwork Program is the best to begin with your horse.